Privacy Policy

This Privacy Policy explains how Leon Casino may collect, use, store and share information when you visit the website, create or use an account, contact support, or otherwise use our services. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other relevant policies. We aim to handle personal information responsibly, use it for clear purposes, and apply reasonable measures to protect it.

Leon Casino holds a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202410001-FI1. All transactions are protected by SSL encryption, and games are independently audited by TST Labs.

Information we may collect

When you use Leon Casino, we may handle information that identifies you, relates to your account, or helps us operate and secure the website. The information collected depends on the services you use, the choices you make, and any legal or verification requirements that apply to online gambling services.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and information you provide when registering or updating an account. We may also record communications with you, including questions, complaints, requests and information provided to customer support.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about the source or ownership of funds, and other details reasonably needed for verification, anti-fraud, safer gambling or compliance checks. We only ask for information that is relevant to the applicable purpose.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on their own systems. We may receive information needed to confirm a transaction, prevent misuse, resolve payment issues and maintain accurate account records. Where possible, full payment details may be handled directly by the relevant payment provider rather than stored by the website.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the website. This information can help us provide the service, understand performance, identify errors, protect accounts and detect suspicious activity.

Information from other sources

We may receive relevant information from service providers, payment partners, identity verification services, fraud prevention services or other parties where this is necessary to provide the service, meet legal obligations, protect users or maintain the security and integrity of the website.

How we use information

We use personal information for purposes connected with operating Leon Casino and providing a safe, reliable and compliant service. These purposes may include:

Creating, managing and maintaining your account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming your identity, age, eligibility and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Providing customer support, responding to questions and resolving disputes.
Communicating with you about your account, transactions, security and service updates.
Understanding website usage, improving features and testing technical performance.
Managing safer gambling processes and identifying activity that may require attention.
Detecting, preventing and investigating unauthorised access, abuse, cheating or other prohibited conduct.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Protecting the rights, property, safety and security of the website, players and service providers.

Where permitted, we may also use your contact details to send marketing communications about products, services or offers that may be relevant to you. Marketing preferences can be changed at any time. Service messages that are necessary for account security, transactions, legal requirements or the operation of the service may still be sent even if you opt out of marketing.

We may combine information from different sources where reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by law, or where you have been informed and provided consent where consent is required.

Sharing information

We may share relevant information with trusted service providers that help operate the website. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and communication providers. These parties should only use information for authorised services or other permitted purposes.

Information may also be shared where necessary to comply with legal obligations, respond to lawful requests, protect users, investigate suspected fraud or wrongdoing, enforce the website’s terms, or protect the security of our systems. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to applicable privacy requirements.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection of personal information, consistent with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Leon Casino may use cookies and similar technologies to keep the website working, remember selected preferences, support account and security functions, understand website traffic and improve the user experience. Some cookies may be provided by service partners that help with analytics, security or website performance.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter preferences again. Browser controls differ, so consult your browser’s help information for instructions.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, monitoring, encryption or other security practices appropriate to the information and the risks involved.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a suitable password, signing out of shared devices and contacting support promptly if you believe your account or information has been compromised.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where it is no longer required or where deletion is permitted, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@leon-casino-au.fun. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account access.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: request removal of personal information where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw permission for marketing communications by contacting support@leon-casino-au.fun or using an unsubscribe option where one is provided.

A request may be refused or limited where this is allowed or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or responsible gambling purposes. If we cannot complete a request in full, we will aim to explain the relevant reason.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage you to review it periodically, particularly before providing new information or using new features.